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Privacy Policy

This website is owned and operated by Comfort Sight. We are committed to protecting the privacy of our visitors while they interact with the content, products and services on this site (the “site”). This Privacy Policy applies to the site only. It does not apply to other websites to which we link. Because we gather certain types of information about our users, we want you to understand what information we collect about you, how we collect it, how that information is used, and how you can control our disclosure of it. You agree that your use of the site signifies your assent to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the site.

What information do we collect?

We collect information from you when you register on our site, order eyeglasses, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your : name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

We do not collect personally identifiable information about you except when you specifically provide such information to us on a voluntary basis. By registering with us, you consent to the use and method of disclosure as described in this Privacy Policy.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience

    Your information helps us to better respond to your individual needs.

  • To improve our website

    We continually strive to improve our website offerings based on the information and feedback we receive from you.

  • To improve customer service

    Your information helps us to more effectively respond to your customer service requests and support needs.

  • To process transactions

    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

  • To administer a contest, promotion, survey or other site feature

    In some cases, these may require interfacing with third party solutions and software.

  • To send periodic emails

    The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes. (Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly.

Payment Security

We use PayPal which is one of the most secure payment platforms in the world over a decade, to ensure your payment 100% secure. All of your sensitive information will be automatically encrypt and sent between your computer and the systems of PayPal to make sure your information is kept private. Comfort Sight does not record any of your payment information. PayPal accept all major credit and debit cards.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

WE ARE NOT LIABLE OR RESPONSIBLE FOR THE PERSONALLY IDENTIFIABLE OR OTHER INFORMATION YOU CHOOSE TO SUBMIT IN FORUMS SUCH AS A BLOG, PRODUCT REVIEW OR ANY OTHER PUBLICLY ACCESSIBLE AREA OF THE SI

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Accessing and Updating Your Personal Information and Preferences

We provide mechanisms for updating and correcting your personal information for many of our services. If you are a registered user, you may access and update your registration information and your preferences to receive email or other communications from us by sending an email to service@comfortsight.ca

Email Choice/Opt-out

If you receive an email from the site and would prefer not to receive such communications in the future, you can do so by following the instructions in the emails. In addition, you may send an email to service@comfortsight.ca. We will make commercially reasonable efforts to implement your opt-out requests promptly, but you may still receive communications from us for up to ten business days as we process your request.

Children's Privacy and Parental Controls

We do not solicit any personal information from children. If you are not 18 or older, you are not authorized to use the site. Parents should be aware that there are parental control tools available online that can be used to prevent children from submitting information online without parental permission or from accessing material that is harmful to minors.

Disclaimer to Security

By consenting to the Terms of Use of the site and hence the Privacy Policy, you consent that no data transmission over the Internet is completely secure. We cannot guarantee or warrant the security of any information you provide to us and you transmit such information to us at your own risk.

Notification of Changes

Comfort Sight reserves the right to change this Privacy Policy from time to time at its sole discretion. If at some point in the future, there is a change to our Privacy Policy, unless we obtain your express consent, such change will only apply to information collected after the revised Privacy Policy took effect. Your continued use of the site indicates your assent to the Privacy Policy as posted.

If you have any questions or concerns regarding this Privacy Policy please contact us at

service@comfortsight.ca

You can Also Contact Us by
  • service@comfortsight.ca

    We will reply to your email within 24hours.

  • Call us: 1 800 680 0770

    Sunday to Saturday, 9:00 AM – 9:00 PM, PST

  • Find Answers from Our FAQ

    For frequently asked questions, you can find detailed answers from our FAQ section in no time.

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