Toll Free : 1 800 680 0770
Sun to Sat : 9:00 AM to 9:00 PM PST

Return & Exchange Policy

Glasses can be returned within 30 days of purchase in its original condition (not worn or altered) and with all cases, clothes and other accessories contained in the order. If you made a mistake during the order, you can return them for a 50% refund to the credit or debit card or PayPal account, or for 50% store credit to exchange the glasses for a new pair. We will replace defective glasses at no charge during this 30 day replacement period.

If you feel there is a manufacturing error, return the glasses for inspection within the 30 day replacement period. If our inspection shows the glasses were made incorrectly, we will remake them for you at no charge.

Comfort Sight will refund the amount, less discounts, to the same account to which the purchase was originally charged. You are responsible for costs associated with sending the return.

If you want to return or exchange your ordered glasses, please contact us first with your Order Number (required) and our customer service will provide the details about your return.

We will make refunds or exchanges within 48 hours since your returned glasses reach us. However we are sorry that we don't take the liability if your returned glasses get lost during shipping.

You can Also Contact Us by
  • service@comfortsight.ca

    We will reply to your email within 24hours.

  • Call us: 1 800 680 0770

    Sunday to Saturday, 9:00 AM – 9:00 PM, PST

  • Find Answers from Our FAQ

    For frequently asked questions, you can find detailed answers from our FAQ section in no time.

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